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Wednesday, June 6, 2007

Use Your Pocket PC For Remote Troubleshooting

The Pocket PC can be an excellent tool for troubleshooting network or client PC problems. For example, you could use the Pocket PC to:

Attach to a malfunctioning remote server using a Terminal Server session to correct minor problems. If you determine that the server problem is a major one, at least you’ll know that you’re not going all the way back to the computer room for nothing.

Launch a Terminal Server session to connect directly to the user’s desktop and see exactly what he or she is seeing (Windows XP Professional only).

I’ll show you how to connect your Pocket PC to your network and configure Terminal Services to remotely control a Windows 2000 Server or Windows XP client.

Prerequisites
If you plan on troubleshooting a network with your Pocket PC, you’ll need one that can accept a standard PCMCIA network card. Keep in mind, however, not all PCMCIA network cards will work with a Pocket PC. The Pocket PC must have built-in drivers for the card, or drivers must be available for the card. For instance, my HP Jornada has NE2000 drivers built in, but I chose to use a wireless 3Com card instead because it came with the necessary drivers for network communications (listed as Windows CE Drivers).

The Pocket PC must also have a keyboard. Although most Pocket PCs don’t come with keyboards, companies like NEC and HP do manufacture Pocket PCs with them included. These Pocket PCs are slightly larger than the models without keyboards but are much smaller than a notebook PC.

Pocket PC network attachment
Your brand of Pocket PC and your network configuration will determine how you will attach the Pocket PC to your network, although the steps involved are very similar to attaching a desktop PC to a network. You must assign the Pocket PC a name, supply an IP address if necessary, and specify the name of the domain that you want to log in to. If you aren’t relying on a built-in network card driver, you may also have to use your desktop PC to copy the necessary network card drivers to your Pocket PC.

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