To All Agents and hiring managers,
WANTED: PC Technician, field tech, deskside support tech position. Full time or work from home or combination of the two. Travel: flexible
Recommendations For Ken
“Ken provided prompt and professional desktop support for the Phase I Unit Clinic. He was knowledgeable, well-spoken, and followed through to ensure that the customers had the tools to perform real-time data collection during clinical trials - a very high pressure, time- sensitive environment. I always appreciated Ken's calm demeanor and his communication regarding solutions!” June 20, 2007
Dawn Godzak Brown, Senior Advisor, Pfizer Global Research and Development worked with Ken at Compucom
“Ken is an excellent Desktop Support Technician. He is always the first to volunteer to help when others need help or if there is a project. He works great as a team member and also when working individually.” June 20, 2007
Terry Barnard, Deskside Support, Compucom
worked directly with Ken at Compucom
_________________________________________________________
Kenneth Davis
A+ Certified Tech
kendavisresume@hotmail.com
This Candidate has worked as a Desktop Support Technician with Compucom since June of 2003 at the Pfizer Campus in Ann Arbor which is soon to close. I have experience providing a high level of customer service in a fast paced environment with broad technical computing skills in desktop, laptop, and peripheral support, as well as an intermediate level of knowledge of networking technologies; experience with A/V equipment such as projectors, microphones, and other components in an integrated media conference room environment; well rounded background with Microsoft operating systems (Windows 2000 & Windows XP), business enhancement applications (Office XP & 2003, Outlook XP & 2003, Adobe products), and anti-virus/anti-malware tools (McAfee); ability to manage shifting priorities and deadlines, and the ability to prioritize by critically of situation; ability to deal directly with clients of all technical backgrounds and professional levels; good verbal and written skills, demonstrated ability to work as a member of a team of highly motivated and experienced individuals also independently; honesty; integrity and commitment to maintaining high professional standards. Notable Experiences:Computer Professional - with over 8 years of experience in the IT industry. Proven success as a desktop and laptop support specialist, and support representative. Background includes user support, systems installation, repair, maintenance, troubleshooting, and problem resolutions.
Hardware – Install, troubleshot, hard drive recovery, CD-ROM drives, power supplies, CPU’s, sound cards, RAM, monitors and hp Laserjet basic printers repairs, identify system components and assemble functional systems, develop and implement preventative maintenance plans, configure data storage devices, optimize memory, use meters and lab tools, knowledge of and practice lab safety precautions.
Computer Technician - certified for IBM, Lenovo, and HP systems. Performed highest level of warranty service on IBM desktops and laptops, enabling branch to achieve IBM Warranty Service Status.
* A+ Certification
* IBM Certified for Laptops & Desktops
* IBM Warranty processing for Laptops & Desktops
* Hewlett Packard – Certification in LaserJet Basic Hardware
