Technology, Delivery, and Customer Support Services
DMS provides an array of new features such as the latest version of Windows XP, Office 2003, state-of-the-art security features, and the ability to push out applications and security updates with minimal interruption to your workday. DMS is committed to providing a consistent, secure and reliable workstation, while continuing to enhance support services and improve desktop technology. DMS offers a secure & reliable workstation with several key features. These include a Desktop Firewall that protects your workstation against viruses and worms that can spread over the internet.
The DMS upgrade will also include SMS, or Systems Management Server 2003. SMS 2003 will allow your business unit to “push” or send security updates and applications to your PC over your company's network, without requiring a deskside visit. These software pushes may include new programs or updates to programs, and can easily be sent directly to your workstation.
SMS 2003 also provides the capability for the Help Desk to remotely troubleshoot issues with your computer, again reducing the need for deskside visits, and more importantly, minimizing interruptions to your work day.
Another significant benefit of your DMS upgrade is a program of Periodic updates. DMS has established a service plan to keep your workstation up-to-date over time.
On a quarterly basis, DMS will deliver updated software and patches to your workstation. You will receive advance communication on these updates before they are delivered to your PC. A ‘pop-up window’ will appear to alert you when updates are available for your PC, and allow you to install at time that is convenient for you.
As new viruses are discovered, virus protection files on your PC will be updated automatically.
We have now completed the Features and Benefits portion of the DMS training module.
Throughout your DMS upgrade, you will receive DMS Customer Communications to help you understand the process before, during and after your DMS migration. These communications will help you:
-Prepare for your upgrade
-Plan for your migration appointment
-Receive your upgraded workstation, and
-Review a Quality Assurance checklist.
More companies need to invest in DMS Desktop Management Services.
_____________________________________________________________________________________
HP's Desktop Management Services helps you reduce desktop costs while at the same time improving IT service management HP is the leading supplier of SAP operations worldwide. You may even outsource the management of your desktop and mobile appliances to HP. While the costs of desktop hardware steadily decrease, the costs associated with desktop management, administration, training, and end-user support continue to escalate.
Desktop Management Services (DMS) integrates people, processes, and technology to bring reliability to the desktop through a centrally managed, standardized PC hardware and software infrastructure. With over 400,000 desktops around the world under HP management, HP has been able to develop a proven, pre-engineered DMS core that allows for fast implementation of a customized solution at a greatly reduced risk.
HP provides special services tailored to the needs of mobile professionals. We ensure the secure access and efficient management of notebooks and handhelds used by mobile workforces. And HP offers a variety of innovative financing options and value-added services such as asset management solutions, total cost of ownership advisory services, and lease and buyback options.
Be sure to find out more about our mobile computing solutions. Click here to contact our Desktop Management Services.
No comments:
Post a Comment