Training Class for Microsoft Desktop Support Technician in Livonia, Michigan

Monday July 9, 2007, which will extend through July 13th, I have attended my first training class for MSDST at New Horizions in Livonia, Michigan. My instructor Robin Wright is from central Florida. She is well versed in this field and I have thus far enjoyed her teaching methods. She also has a great deal of certifications across the board with Microsoft and has been teaching for over 20 years.

I feel this class will help me gain more knowledge and skills needed to troubleshoot further Microsoft Windows XP problems faced while running Microsoft Windows XP Professional in an Active Directory network, or Windows XP Home edition in a workgroup environment. We are using course material 2261b & 2262b, supporting users running the Microsoft Windows XP operation system.

Lesson 1: Introduction to Supporting Users

• The Desktop Support Technician


• The Windows Desktop Operating Systems


• Tools for Troubleshooting Windows Desktop Operating Systems

Lesson 2: Resolving Installation Issues Preparing for Installation

• Preparing the Hard Disk for Installation


• How the Installation Process Works


• Troubleshooting an Attended Installation


• Troubleshooting an Upgrade


• Troubleshooting an Unattended Installation


• Troubleshooting the Boot Process

and much more.