Desktop Support Technician

Hello,
My name is Ken Davis, and I am a eight year experienced computer technician. I became interested in computer in 1995, while I was working with Bell Atlantic NyNex Mobile in South Carolina as cellular installer. I came to learn so much over the years working with different companies.

I now work as a Desktop Support Technician with Compucom since June of 2003 at the Pfizer Campus in Ann Arbor (which now in the closing stages). I have extensive experience providing a high level of customer service in a fast paced environment; broad technical computing skills in desktop, laptop, and peripheral support, as well as an intermediate level of knowledge of networking technologies; experience with A/V equipment such as projectors, microphones, and other components in an integrated media environment; well rounded background with Microsoft operating systems (Windows 2000 & Windows XP), business enhancement applications (Office XP & 2003, Outlook XP & 2003, Adobe products), and anti-virus/anti-malware tools (McAfee); ability to manage shifting priorities and deadlines, and the ability to prioritize by critically of situation; ability to deal directly with clients of all technical backgrounds and professional levels; excellent verbal and written skills, demonstrated ability to work as a member of a team of highly motivated and experienced individuals; honesty; integrity and commitment to maintaining high professional standards. Notable Experiences:

Computer Professional - with over 8 years of experience in the IT industry. Proven success as a desktop and laptop support specialist, data communications analyst, and support representative. Background includes user support, systems installation, repair, maintenance, troubleshooting, and problem resolutions.

Hardware – Install, troubleshot, hard drive recovery, CD-ROM drives, power supplies, CPU’s, sound cards, RAM, monitors and hp LaserJet basic printers repairs, identify system components and assemble functional systems, develop and implement preventative maintenance plans, configure data storage devices, optimize memory, use meters and lab tools, knowledge of and practice lab safety precautions.

Computer Technician - certified for IBM, Lenovo, and HP systems. Performed highest level of warranty service on IBM desktops and laptops, enabling branch to achieve IBM Warranty Service Status.

I am now is currently working toward my Microsoft Certified Desktop Support Technician.